Frequently Asked Questions
Where do you source your stones?
Most of our gemstones are sourced through trusted wholesalers here in the United States, with select stones sourced internationally when quality or origin calls for it. Each material is chosen for its natural beauty, character, and unique qualities, and must meet our standards for color, craftsmanship, and overall quality before becoming part of a Maya David piece.
What’s the quality of your gemstones?
We use natural, high-quality gemstones throughout our collections, many of which are AAA-grade. From the deep blues of Lapis Lazuli to the rich greens of Malachite, each stone is selected for exceptional color, character, and durability. Because every gemstone is natural, no two pieces are exactly alike.
What metals do you use?
We work with solid 925 sterling silver and solid 14K gold. From our clasps to our Maya David signature bead, every component is chosen for durability, comfort, and timeless design.
Are your pieces made to order?
Most Maya David pieces are handcrafted to order in our Los Angeles studio. While we keep a small selection ready to ship, the majority of our designs are made specifically for you, allowing for precise sizing and exceptional attention to detail.
Do you offer custom sizing or bespoke pieces?
Yes. Many of our bracelets can be customized to your wrist size, and we occasionally accept custom design requests. For sizing help or a custom inquiry, email us at info@shopmayadavid.com and we'll do our best to accommodate you.
What’s your typical turnaround time?
Most orders ship within 3–5 business days. During busy periods, please allow up to 7–10 business days for your piece to be handcrafted and prepared for shipment. You’ll receive tracking information as soon as your order is on its way.
Can I edit or cancel my order after placing it?
If your order hasn’t entered production yet, we’re happy to help make changes or cancel it. Just email us as soon as possible at info@shopmayadavid.com, and we'll do our best to accommodate your request.
How much is shipping?
Complimentary shipping is included on all U.S. orders.
International shipping is available for a flat rate of $20. Tracking information will be provided as soon as your order ships.
Do you ship internationally?
Yes. We proudly ship worldwide. Most international orders arrive within 2–4 weeks, though delivery times may vary based on destination and customs processing.
Tracking information will be provided once your order ships. International customers are responsible for any applicable duties, taxes, or import fees.
What is your return policy?
We accept returns on unworn items within 14 days of delivery, including items purchased with a discount code. Items must be in their original condition and packaging.
To start a return, log in at shopmayadavid.com or email us at info@shopmayadavid.com.
Custom and personalized pieces are final sale and not eligible for return.
International orders are final sale and cannot be returned or exchanged at this time. If you have questions about sizing or a piece before purchasing, we’re happy to help at info@shopmayadavid.com.
Return shipping costs are $5 within the U.S.
Once your return is received and approved, your refund will be issued to your original payment method. Please allow up to 10 business days for processing.
For full instructions and policy details, visit our Returns & Refunds page.
How do I care for my jewelry?
Each order includes a Maya David polishing cloth and protective pouch. Store your jewelry thoughtfully and avoid prolonged exposure to moisture, lotions, perfumes, and harsh chemicals.
For detailed care instructions, visit our Jewelry Care Guide.